Be truthful
People should be able to understand who they are dealing with and what is actually being offered. Do not impersonate another person or misrepresent credentials, experience, capabilities, services, price, availability, or likely outcomes.
Keep public information and service details current. Do not use a review label for evidence or scope that Moned has not reviewed.
Respect people and service boundaries
- No harassment, threats, discrimination, coercion, or retaliation.
- No pressure to bypass governed booking, payment, or communication paths when those paths apply.
- No professional claims beyond reviewed capabilities and applicable scope.
- No guarantees designed to exploit urgency, uncertainty, or a person’s unfamiliarity with a country or system.
Protect privacy and confidential context
Share or request only the information needed for the service. Do not ask for passwords, authentication codes, credentials, or unnecessary sensitive personal data.
Do not publish private messages, session material, reports, or evidence without lawful authority. Follow the consent and access rules that apply to any enabled transcript or session-summary workflow.
For information about Moned’s own data practices, read the Privacy Policy.
Keep transactions clear
Use the authoritative service, price, availability, booking, and payment records presented by Moned where those workflows apply. Do not invent hidden fees or present an unapproved price as the platform price.
A booking or payment concern should be raised through the booking and payment route so it can be connected to an owned transaction.
Use reporting responsibly
Make reports in good faith and include only information relevant to the concern. Do not use reporting tools to harass another person, manufacture evidence, or retaliate against someone who raised a concern.
Reports are reviewed, not automatically treated as proof. Use the reporting and appeals guide to choose the correct route.
Accountability and review
Moned may review reports, public content, service records, and relevant evidence through authorized workflows. Available action depends on the nature of the concern and the information that can be responsibly assessed.
An affected person may use the defined appeal route for an eligible governed decision. An appeal is a request for review, not a promise that the outcome will change.