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Privacy Policy

Last updated: January 11, 2026

Your privacy is important to us. This policy outlines how Moned ("we," "our," or "us") collects, uses, and protects your personal information when you use our platform.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and profile details (e.g., profession, languages spoken).
  • Verification Data: Documents used to verify expert credentials (e.g., diplomas, certificates). These are processed securely and not shared publicly.
  • Payment Information: Billing details and transaction history. Payment processing is handled by Stripe; we do not store full credit card numbers.
  • Communications: Messages sent through our platform and details of video sessions (logs, but not recordings unless explicitly agreed).

2. How We Use Your Information

We use the collected data to:

  • Provide and improve our marketplace services.
  • Match Seekers with the most relevant Experts using our AI matching engine.
  • Process payments and payouts.
  • Verify the identity and credentials of Experts to maintain platform trust.
  • Send administrative information, such as booking confirmations and updates.

3. Information Sharing

We do not sell your personal data. We share information only in the following circumstances:

  • With Other Users: When you book a session, necessary details (name, topic) are shared with the other party to facilitate the meeting.
  • Service Providers: With third-party vendors who help us operate (e.g., Stripe for payments, cloud hosting providers).
  • Legal Requirements: If required by law or to protect the rights and safety of Moned and our users.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location (e.g., under GDPR or CCPA), you may have the right to access, correct, delete, or export your personal data. You can manage most of these settings directly in your account dashboard or contact us for assistance.

6. Cookies

We use cookies to improve platform functionality and analyze usage patterns. You can control cookie preferences through your browser settings.

For privacy-related inquiries, please contact our Data Protection Officer at privacy@moned.ai.