Expert standards

Offer only services that fit your provider category, reviewed capabilities, applicable location, and submitted evidence. A review label must not be stretched beyond the review that occurred.

Explain when guidance is educational or grounded in lived experience. Do not present either as regulated professional advice.

• Maintain current credential, experience, profile, language, and location information.
• Describe services in specific language that a person can understand before booking.
• Do not guarantee outcomes or imply authority that the approved capability does not provide.
• Request governed changes when evidence, capability, or scope changes.

Use the authoritative service, pricing, availability, booking, and session records provided by Moned where those workflows apply. Keep availability and session status current.

Do not use side promises to override platform records or pressure a person to move payment or communication outside a governed path.

• Ask only for information necessary to understand and deliver the service.
• Do not exploit urgency, language gaps, unfamiliar systems, or uncertainty.
• State when a question falls outside your capability and, where appropriate, recommend a different category of help.
• Report conflicts, material mistakes, unsafe conduct, or account compromise through the appropriate private route.

Private messages, session context, transcripts, and summaries may contain sensitive information. Access, use, and sharing must follow the applicable consent and authorization rules.

An AI-assisted summary can omit context or contain an error. It is not a substitute for a separately issued professional document or for correcting the record when something material is wrong. Read the AI Policy.

Moned may review reports, services, relevant evidence, and public claims through authorized workflows. Cooperate with proportionate requests for current information and do not retaliate against a reporter.

Experts affected by an eligible governed decision can use the appeal route. An appeal requests a review; it does not guarantee reversal.