Trust requires clear boundaries.
Review labels, privacy controls, reporting routes, governed decisions, and honest limits—not one oversized promise.
01
Review labels say what was reviewed
Moned uses three evidence-based labels: Credential reviewed, Profile reviewed, and Experience reviewed. None means government identity verified unless that process is actually performed.
02
Different concerns have different routes
A product problem, conduct report, transaction issue, privacy request, and security disclosure should not enter the same generic inbox. The Help Center routes each concern to its accountable owner.
03
Critical decisions remain governed
Verification, capability approval, publication, pricing exceptions, enforcement, appeals, and sensitive admin actions use deterministic rules or authorized human review rather than unconstrained AI output.
04
Private evidence stays private
Reporter identity, security disclosures, evidence, and internal notes are separated from public content and ordinary notifications. Access follows role and case ownership.
05
Accountability needs a route
Read the Privacy Policy and security information, or use the Help Center to contact the accountable team for a product, conduct, transaction, privacy, or security concern.