Terms of Service

1. Introduction

Moned ("we," "our," or "us") provides an online marketplace connecting individuals seeking relocation advice ("Seekers") with independent experts ("Experts"). We do not provide legal or immigration advice ourselves; we facilitate connections and provide the technical infrastructure for these consultations.

2. Our Role as a Platform

Moned is an intermediary. We verify the identity and credentials of experts to the best of our ability, but we do not guarantee the accuracy, completeness, or legality of the advice they provide. The contract for services is directly between the Seeker and the expert. Moned is not a party to that contract.

3. User Responsibilities

• Account Security: You are responsible for maintaining the confidentiality of your account credentials.
• Accurate Information: You agree to provide accurate, current, and complete information during registration and in your profile.
• Prohibited Conduct: You may not use the platform for any illegal purpose, harassment, or to solicit users to off-platform services.

4. Payments and Fees

For Seekers: You agree to pay the fees specified by the expert for their services. Payments are processed securely via Stripe. Moned uses booking-linked payment flows, and the related booking plus your account history show the latest captured, released, refunded, or under-review state for each booking.

For Experts: Moned charges a platform fee (commission) on successful bookings, as detailed in our Pricing page. Eligible payouts move through Stripe-connected payout workflows, and payout timing depends on payout-account readiness, booking/session state, and any required review or remediation.

5. Cancellations and Refunds

Cancellation, refund, and session-issue outcomes depend on the booking state and, when a session occurs, the final session outcome plus any required review. Expert no-shows may trigger automatic reversal or refund. Participant no-shows, failed-call cases, and disputed outcomes may require review before a final financial decision is applied. The related booking remains the source of truth for the latest refund, dispute, and remediation status.

6. Limitation of Liability

To the fullest extent permitted by law, Moned shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your access to or use of the platform or any advice provided by experts.

7. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will provide notice through our platform or by other means. Your continued use of the platform after such changes constitutes your acceptance of the new Terms.