Payment and Refund Terms

Paid transactions are currently unavailable unless an effective supported corridor is published and every booking, tax, payment, and payout gate permits the transaction. Moned may allow discovery, account setup, or synthetic shadow testing without enabling a charge.

Before payment, checkout identifies the service, expert or other supplier, Moned’s role, scheduled time, currency, authoritative price, tax treatment and amount, document expectation, and applicable cancellation or refund conditions. If required information is absent, expired, conflicting, unsupported, or undetermined, payment is not offered.

Where the expert is identified as supplier, Moned receives payment as the expert’s disclosed collection agent. A successfully received payment for the identified booking discharges the customer’s corresponding payment obligation to the expert, subject to a valid refund, dispute, reversal, correction, or mandatory rule shown for the transaction.

Moned’s commission is charged to the expert under the provider agreement and settlement record. Processor fees borne by Moned do not change the customer price unless checkout expressly shows otherwise. Customer and expert documents remain separate where required.

Checkout identifies the gross service price, any discount, the party funding it, the resulting amount, and tax treatment. A platform-funded discount does not silently reduce the expert’s contractual price or settlement; the finalized transaction and settlement records control.

The cancellation terms shown for the booking, mandatory consumer rights, and the actual service outcome determine refund eligibility. A refund may be full or partial. Approved refunds use the original payment route where practicable and create linked tax, document, ledger, and settlement adjustments.

A payment dispute or processor reversal is not treated as a deletion of history. Moned retains the external processor event and creates a reconciliation record, linked adjustment, and any required payout restriction. A post-payout reversal may create an amount recoverable from future settlements where permitted by law and contract.

A processor receipt is evidence of payment and is not automatically a tax invoice. The checkout record identifies the expected document. Approved refunds or corrections may require a credit note or replacement rather than editing an issued document. See Invoices, receipts, and credit notes.